Play Smart.
Stay in Control with
Responsible Gaming
rbaji is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming tools — deposit limits, time-outs, and self-exclusion — are here to keep your experience positive and fully under your control.
Important Notice: Gambling is for entertainment purposes only. If you feel gambling is causing you harm, contact our support team immediately at — we are here 24/7. 21+ only.
Our Commitment to You
rbaji has built its responsible gaming programme around six core principles. Every tool, every policy, and every support channel exists to protect our players and promote healthy gaming habits across Bangladesh.
Strict 21+ Age Verification
rbaji enforces a minimum age of 21 years for all players. Every new account undergoes identity and age verification before deposits or real-money gameplay are permitted. Underage access is blocked at every stage of the registration process.
Flexible Deposit Limits
Set daily, weekly, or monthly deposit limits in Bangladeshi Taka (৳) directly from your rbaji account settings. Limits take effect immediately when lowered and help you keep your spending within a budget you are comfortable with.
Session Time-Out Reminders
rbaji can notify you after a set period of continuous play, prompting you to take a break. Time awareness is one of the simplest and most effective tools for keeping gaming sessions healthy and preventing impulsive decisions.
Self-Exclusion Programme
Players who feel they need a break from gambling can request self-exclusion for a period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is locked and all marketing communications are suspended.
Reality Check Notifications
Our reality check feature sends periodic pop-up notifications showing how long you have been playing and your net win or loss for the current session. Staying informed about your session activity is a key step in responsible play.
24/7 Support & Referrals
Our English-speaking support team is available around the clock via live chat and email. If a player discloses a gambling problem, our team is trained to respond with empathy, activate protective measures, and signpost external help organisations.
Player Protection Tools
Every tool below is available free of charge to all rbaji players. To activate any of these features, log in to your account and navigate to the Responsible Gaming section of your account settings, or contact our support team directly.
Deposit Limit
Cap the total amount you can deposit into your rbaji account over a defined period. You choose the amount and the time frame — we enforce it automatically.
Time-Out (Short Break)
Take a short, structured break from gambling without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 1 week, or 1 month.
Self-Exclusion
For players who need a longer or permanent break, self-exclusion closes your account and prevents re-registration for the selected period. This is our strongest protective measure.
Reality Check Alerts
Set a reminder interval (every 30, 60, or 90 minutes) to receive an on-screen notification showing your current session duration and net activity during that session.
Loss Limit
Set a maximum net loss threshold for a daily, weekly, or monthly period. Once your net losses reach the limit you have set, further betting is suspended until the period resets.
Activity Statement
Request a full statement of your gaming activity, deposits, withdrawals, and bonus usage for any period. Reviewing your own history is an important part of staying in control of your gambling.
Limit Reference Guide
The table below summarises the key parameters for each responsible gaming tool available on the rbaji platform. All monetary values are in Bangladeshi Taka (৳).
| Tool | Available Periods | Takes Effect | Can Be Reversed? | How to Activate |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately (reductions) | Yes — after 7-day cooling period | Account Settings or Support |
| Loss Limit | Daily / Weekly / Monthly | Within 24 hours | Yes — after 7-day review period | Account Settings or Support |
| Reality Check | Every 30 / 60 / 90 min | Immediately | Yes — adjustable at any time | Account Settings |
| Time-Out | 24h / 48h / 1 Week / 1 Month | Immediately | No — cannot be ended early | Account Settings or Support |
| Self-Exclusion | 1 / 3 / 6 months, 1 year, Permanent | Immediately | No — strictly enforced | Contact Support directly |
| Activity Statement | Any custom date range | Delivered within 48 hours | N/A | Email [email protected] |
Recognising Problem Gambling
Problem gambling can affect anyone. Being aware of the warning signs is the first step towards getting help. If you recognise any of the following patterns in your own behaviour, we encourage you to reach out to our support team or use one of rbaji's protective tools immediately.
Chasing losses: Placing larger or more frequent bets to try to recover money you have already lost.
Gambling beyond your means: Spending money earmarked for rent, food, bills, or family needs on gambling.
Inability to stop: Repeatedly trying to cut back or quit gambling but finding yourself unable to do so.
Preoccupation with gambling: Thinking about gambling constantly, including planning your next session while at work or at home.
Hiding your gambling: Concealing bets, losses, or time spent gambling from family members or close friends.
Borrowing to gamble: Taking loans, borrowing from friends or family, or using credit to fund gambling activity.
Neglecting responsibilities: Missing work, family obligations, or social commitments because of gambling sessions.
Mood dependence: Using gambling as a way to escape stress, anxiety, depression, or other difficult emotions.
Increasing stakes over time: Needing to bet larger amounts to feel the same level of excitement as before.
Self-Assessment Checklist
Answer honestly. If you answer "yes" to three or more of the following questions, we strongly recommend using one of rbaji's responsible gaming tools or contacting our support team for guidance.
- 1 Have you ever gambled with money you could not afford to lose?
- 2 Have you ever lied to someone close to you about how much you gamble?
- 3 Have you ever felt guilty or ashamed after a gambling session?
- 4 Have you ever borrowed money or sold possessions to fund gambling?
- 5 Do you find yourself thinking about gambling when you should be focused on other things?
- 6 Have you ever tried to stop gambling and failed?
- 7 Has gambling ever caused serious problems in your relationships, work, or finances?
- 8 Do you feel restless or irritable when you try to reduce or stop gambling?
Tips for Playing Responsibly
- Set a fixed entertainment budget before you start and stick to it — never exceed it, regardless of results.
- Treat gambling as entertainment, not as a source of income or a way to solve financial problems.
- Always play with money you can afford to lose — never with funds needed for essential expenses.
- Set time limits for each session using rbaji's reality check tool and honour them.
- Avoid gambling when you are feeling stressed, upset, fatigued, or under the influence of alcohol.
- Take regular breaks — at least 15 minutes every hour of play — to stay clear-headed.
- Do not chase losses. Accept that losses are a normal part of gambling and never try to "win back" money you have lost.
- Keep track of the time you spend playing by using rbaji's session timer and activity statement tools.
- Balance gambling with other hobbies and social activities so it does not become the dominant focus of your leisure time.
- If you feel your gambling is becoming a problem, act early — use our self-exclusion tool before the situation escalates.
How to Request Self-Exclusion on rbaji
Requesting self-exclusion on rbaji is a straightforward process designed to be as friction-free as possible so that players can access this important protection without delay. If you have decided that you need a break — whether short-term or indefinite — please follow the steps below:
- Step 1 — Contact our support team: Reach out via live chat on the rbaji platform or email . Provide your registered account username and clearly state that you wish to activate self-exclusion.
- Step 2 — Choose your exclusion period: Tell our team the duration you require — 1 month, 3 months, 6 months, 1 year, or permanent. If you are unsure, our team will help you choose an appropriate period based on your situation.
- Step 3 — Confirm your identity: Our team will verify your identity to ensure the exclusion is applied to the correct account. This is a standard safeguard to prevent accidental exclusions.
- Step 4 — Exclusion activated: Your account will be locked within minutes. All active bonus offers will be cancelled. All marketing communications from rbaji will be suspended for the duration of the exclusion.
- Step 5 — After the exclusion period: For periods other than permanent exclusion, your account will not automatically reopen. You will need to contact our team to confirm that you wish to resume play and that you are in a healthy place to do so.
Protecting Minors — Our 21+ Policy
rbaji operates a strict 21+ policy across all products and services. We are committed to preventing access by minors to real-money gambling in Bangladesh and take this responsibility extremely seriously. The following measures are in place:
- Age gate at registration: All new players are required to confirm they are aged 21 or above before creating an account. Any player who provides false date-of-birth information is in breach of rbaji's Terms & Conditions.
- KYC verification: rbaji verifies the identity and age of all players through document-based KYC checks before any withdrawal is processed and in targeted risk-based checks during account activity. Government-issued ID such as a National ID card or passport is required.
- Underage account closure: If rbaji discovers or is notified that a player is under 21 years of age, the account will be immediately suspended, all funds will be reviewed in accordance with our Terms & Conditions, and no winnings will be paid out. Net deposits will be returned to the depositing payment source.
- Parental controls: rbaji strongly encourages parents and guardians in Bangladesh to use internet filtering tools and parental control software to prevent children from accessing online gambling platforms. If you believe a minor has created a rbaji account, contact us immediately at .
Protecting young people from gambling harm is a responsibility shared by operators, families, and communities. rbaji plays its part — and we ask that parents and guardians play theirs by keeping account credentials secure and monitoring internet usage within the household.
Support for Friends and Family
Problem gambling does not only affect the individual — it has a significant impact on family members, close friends, and the wider community. If you are concerned about a friend or family member's gambling behaviour, the following guidance may help:
- Have an honest conversation: Choose a calm, private moment to express your concern. Focus on specific behaviours you have observed rather than making general accusations. Use "I" statements — for example, "I have noticed you seem stressed about money and I am worried about you" — rather than accusatory language.
- Avoid enabling behaviour: Do not lend money to someone you suspect has a gambling problem, even if they promise to repay it quickly. Providing financial support directly funds the gambling and delays them seeking real help.
- Encourage professional support: Let them know that help is available and that seeking support is a sign of strength. Offer to accompany them to a counsellor or support group if they are willing.
- Look after yourself: Supporting someone with a gambling problem can be emotionally draining. Make sure you also seek support for yourself — whether through friends, family, or a professional counsellor.
- Contact rbaji directly: If you believe someone is using a rbaji account in a harmful way, you can contact our support team at and we will review the account under our responsible gaming procedures.
rbaji's support team is trained to handle sensitive disclosures with care and confidentiality. We treat every responsible gaming enquiry with the same seriousness as a financial or technical issue — because player wellbeing is at the core of everything we do.
Managing Your Finances Responsibly
At rbaji, we want every player in Bangladesh to enjoy our platform within their means. Before you play, we recommend establishing a clear personal gambling budget. Here are some practical financial guidelines:
- Decide in advance how much you are willing to spend on gambling each month and treat this amount as a leisure expense — the same way you would budget for dining out or entertainment.
- Never gamble with money earmarked for essential living costs such as rent, utilities, groceries, or family obligations. In Bangladesh, this includes bKash and Nagad wallet balances you rely on for daily transactions.
- Use rbaji's deposit limit tool to enforce your budget automatically — this removes the temptation to top up in the heat of the moment.
- Keep a personal record of your gambling activity, including deposits, withdrawals, and overall net results. rbaji can provide a full activity statement upon request to help you track this accurately.
- Do not view gambling winnings as reliable income. Outcomes are inherently unpredictable and past results have no bearing on future performance.
- If gambling expenses are affecting your ability to meet financial commitments, contact rbaji support immediately to discuss activating a deposit limit or time-out.
Get Help Now
If you or someone you know needs help with problem gambling, do not wait. Reach out through any of the channels below — rbaji's support team is available 24 hours a day, 7 days a week, including during Eid, Victory Day, and all public holidays in Bangladesh.
rbaji Responsible Gaming Support
Our dedicated responsible gaming team handles all enquiries with strict confidentiality. Whether you want to set a limit, take a break, or just talk through your concerns, we are here for you at any hour — in English, at no cost, with no judgment.
Play at rbaji — Always Within Your Limits
Responsible gaming is not a restriction — it is what makes the experience genuinely enjoyable. When you play within your means and in control, every game is more fun. Explore rbaji's full game library with confidence.